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Posted by: Paul Weatherhead



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The ability to hire freelance AV technicians is a boon to companies trying to protect themselves from slow periods. You gain more flexibility to take on multiple projects both locally and abroad and you’re not held back if your go-to team is unavailable during a busy season. But you can’t really take advantage of what the gig economy can offer if you don’t provide your freelance AV technicians with proper work orders or contracts.

Having a proper work order or contract is key to a successful project and upholding your reputation in the AV industry. If you read that and thought it sounded like an exaggeration, then you need to check out the rest of this blog. Lacking the necessary documentation for dealing with freelance technicians can seriously impact your company in more ways than one.

No Guarantee of Project Completion

No work order or contract means you have set no boundaries for what should and shouldn’t be done for an AV project. Your technicians can’t deliver milestones to your satisfaction if you don’t give them any parameters or standards to work with. And if the technicians you hired turn out to be irresponsible or incompetent at their jobs, there’s no true way to rein them in.

Commencing a project without proper documentation means you’re flying blind, and that can be dangerously costly. There’s no formal agreement about how your crew is going to implement a system, how they will update you on milestone achievements, payment preferences, etc.

When it comes to a project without documentation, you’ll find very early on that your travel costs are ramping up. You’ll need to send in your permanent staff constantly to check up onsite and ensure that the project is in fact progressing to schedule and standards.

Increased Misunderstandings with Technicians and Clients

If you end up with a faulty AV system, you have no legal way to dispute the damage done to your clients’ organization. A work order or contract acts as a safety net for both you and your technicians, as well as your clients. Without terms dictating the expectations of work and pay, you run the risk of displaying incompetent behaviour to your technicians and your clients.

Your technicians want to know that you aren’t just trying to get cheap or free labour. Nonpayment, whether willfully or by incident, affects 70% of freelancers, after all. Your clients want reassurance that your company’s AV solutions will provide all the necessary support. No documentation means you won’t have nearly enough information about what’s happening onsite to keep clients updated.

No updates can also lead to a higher number of meetings with the client to correct misunderstandings about how solutions are being implemented. And when you only have so much time to spend between multiple AV projects, these meetings stretch your company’s resources thin.

Disorganization Hurts Your Reputation

Speaking of multiple AV projects, your company can’t afford to be disorganized when it’s trying to keep track of several different sets of AV technicians. Your reputation is bound to suffer if you can’t keep straight relevant info from one project to the next. Keep on top of your work orders to keep your budget, personnel, and project progress in check.

AV technicians and clients alike will avoid your business if you fail to produce consistent project work. And without those two parties, you’re sinking your business slowly but surely. Disorganization increases the chaos factor of your AV projects in a way that can be hard to remedy if it becomes habitual behaviour for your company management.

So, make certain you have the right tools to generate effective work orders and contracts for your technicians! There are platforms out there like AV Junction to address issues concerned with proper documentation.


Paul Weatherhead

Paul Weatherhead

Prior to founding AV Junction Inc., Paul worked for a tier one AV systems integrator in an operational management capacity for 10 years. His knowledge and experience have helped him oversee hundreds of system integration projects in a variety of industries. Paul’s leadership skills as matched by his sense of humour and easygoing nature. When he’s not at work, you can find him outdoors, exploring new places or spending time with family and friends.

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